MCCM Wiki
Source of truth hierarchy
A source of truth hierarchy ranks which system wins when CRM, ERP, files, and AI summaries disagree. Write the order once. Train people and prompts to follow it. Otherwise generative answers become a fourth competing source.
Disagreement is normal. Unranked disagreement is chaos. AI makes chaos look fluent.
Build the ladder
Example for many SMEs: legal signed PDF beats CRM note, ERP quantity beats spreadsheet export, finance system total beats slide. Publish the ladder on one page. Update when systems change.
Teach prompts the ladder
Instruct the model: if sources conflict, prefer level 1, quote it, and flag the conflict. Never average conflicting numbers. Never hide the conflict behind smooth prose.
Human jobs at the seams
Conflicts are process bugs. Assign an owner to fix the seam, not a prompt to paper over it. Decision-ready output includes the conflict note when needed.
Link to analysis work
This is the backbone of data analysis without a data science team. Pipelines fail when nobody named the winner system.
MCCM use
Audits list systems and the hierarchy before any pilot touches production data. That list sits next to risks and the recommended pilot.
Related
Data pipeline · System of record vs AI scratchpad · What an AI audit should deliver